Terms of Reservations

1. Deposits:
   Reservations are held with a deposit of the first night's rent or 15% of the total cost, whichever is greater.
   Examples:
   • You are renting for one week at €400 per week or €57 per night. The deposit is €57.
   • If renting the same place for 2 weeks for €800 , the deposit(15%) is €120.
   • If renting a place for a 3-day weekend for €65 per night, you pay for the first night.

2. Cancellation of a paid reservation:
   • If you cancel at least 30 days before the first day of your reservation, your deposit will be refunded less a € 5 handling fee.

   • Cancellations made less than 30 days before your arrival date will have a proportional charge deducted from the deposit. The sooner you cancel, the more of your deposit you get back.

   • If you do not cancel your reservation and fail to show up, this is considered a serious breach of our on-line Civil Community. Your entire deposit is forfeited to your host and your Hedgie membership may be cancelled.

   • All cancellations must be done on-line using Hedgie's Reservation Service, not by phone or e-mail. Once you are on the road in Europe, you can access your Hedgie account from any Internet cafe.

   • All changes in reservations will be confirmed by e-mail.

3. Late arrival:
   To avoid confusion as well as cancellation penalties, if you are unable to meet your host at the designated time, or unable to arrive for the first night but do want to keep the remainder of your reservation, contact your host as soon as possible before your scheduled arrival. You will, of course, be charged for the unused night, but will not lose either your deposit or your reservation.

   NOTE: Planning to use a mobile (cell) phone in the Czech Republic? Make sure yours will work here. Familiar with SMS? All our hosts use SMS messaging.

4. Balance due:
   The balance of the rental amount is payable to the owner on arrival in the currency agreed upon, usually Czech crowns. Owners do not take credit cards. Optionally, and by pre-arrangement with the owner, you can pre-pay the entire stay with Hedgie.

5. Basic Supplies
   Hedgie encourages hosts to stock all the basics supplies for the kitchen and bath, such as cooking oil, sugar, salt, spices, soap, etc. Many provide much more, and also like to prepare a welcome snack.

   This is not yet standard practice in the Czech rental business, as it is elsewhere. If you rent a cottage or apartment through someone other than Hedgie, you may encounter the more traditional Czech way of doing things where guests bring all supplies with them, even including linens. Of course, this is easy if you are Czech and vacationing in your own country. We have encouraged our hosts to provide for international travelers who have different needs as well as a different perspective.

6. Cleaning and heating deposits/fees
   A few owners ask for cleaning deposits or bill electrical heating separately from daily or weekly fees. Some charge extra for wood. This has been the more traditional Czech way: asking custuomers to pay only for what they use. Such extra fees are noted in the write-up for each property.

   In cases where such fees are separate, an estimated deposit will be collected by your host on arrival and the final bill settled between guests and owner after reading the meter and inspecting the property at departure time.

7. In the event that there is an unexpected problem,(e.g. plumbing or electrical failure which can not be solved in a reasonably short time), the owner is responsible for finding guests alternate and comparable accomodations for the duration of the problem, at the guests' request.

8. Refunds:
   All refunds of deposits are handled by Hedgie's Rental Reservation Service. Refunds are sent only to the same account from which deposits were originally paid. It may take one to two weeks.